It’s 2025, are you currently outsourcing some of your business processes? Are you thinking of trying a different provider? Or are you still thinking if outsourcing is for your business?

Outsourcing has changed the game for a lot of businesses today. It has helped a lot of organisations and startups to scale and grow. And one big factor for this significant change is getting the right outsourcing provider. 

But outsourcing 10 or 20 years ago is very different from outsourcing today. With continuous technological advancements and shifts in business priorities and models, the outsourcing landscape has evolved rapidly. 

That is why, getting the right outsourcing partner is still very crucial in achieving operational efficiency and strategic growth. 

If you need a little help on what to look for in an outsourcing provider this 2025, here are the things that you need to consider. 

Things to consider when hiring an outsourcing provider this 2025

1. Go for strategic partnerships instead of just merely outsourcing

Outsourcing is hiring professionals to do some of your business processes so you can focus more on core business functions that are more critical for growth and sustainability. But this 2025, outsourcing should not just be hiring people to do some of your repetitive tasks. You should treat outsourcing as your extended business. You should seek partners who can drive innovation and add more value into your business. 

With this, you need to consider providers who demonstrate a deep understanding of your industry and can provide long-term value to your business. For example, your business needs additional customer support. You need to hire a provider who specialise in a call centre or has expert customer service specialists that you can easily onboard on your team. 

2. Learn to evaluate technological proficiency and innovation

Another great thing to consider when hiring an outsourcing provider is knowing their technological proficiency. With the rise of artificial intelligence (AI), machine learning, and robotic automation, you need to find a provider that is in these technological and innovative advancements. 

This is the future of work. And your provider should be able to stand in these influxes of technological advancements and developments to ensure that your business will be able to adapt easily today and in the future. 

In looking for a provider, look for outsourcing partners who invest in the adoption of cutting-edge technologies that align with your business needs. 

3. Hire a provider who has a strong data security and compliance background

The nature of outsourcing is opening your business with a third-party. This means you need to share some access and features of your business and systems. And in this day and age, security breach has also evolved in different forms and can affect your business if you are not careful. 

When getting an outsourcing provider you need to prioritise looking for those who comply with international data protection standards and have a proven track record in managing data securely. 

4. Look for cultural and time zone compatibility

Cultural differences can pose communication issues and time zone incompatibility can affect productivity. So one of the major things that you need to consider when looking for an outsourcing company is to look for partners who share similar cultural values and operate in manageable time zones. For example, if you are an Australian company and looking to outsource some of your services or business processes, the Philippines is a great start since Filipinos are great English speakers, can adapt easily with Australian culture and the time difference is not that big. 

5. Assess the company’s talent pool and skill availability

This is one of the reasons why you need to partner with a provider that specialises with your specific industry. For example, if you are a development company, you need to partner with an outsourcing provider who solely hires developers or software engineers. This way you are assured that the talents and professionals you will be hiring are well-chosen. Plus, the company is updated with the current and right technology and innovation that your company can benefit from. 

6. Investigate financial stability and reputation

It is easy to build an outsourcing company. That is why there are a lot of outsourcing companies that have sprouted here and there in the past years. But you can easily spot the best ones to go with. Simply ask for their portfolio and track their financial health and market reputation. You won’t have a hard time looking for these indicators if a company is good and leading in the industry. 

When you interview or consult with these companies, you may also ask for their financial audits, client testimonials, among others. 

7. Evaluate flexibility and scalability

Another great thing to consider is the ability of the outsourcing provider to adapt to your needs. Are they able to scale up when your workforce demands increase or can they downsize when demand is low? 

With this, you need to choose a partner that is capable of scaling services up and down and adapt to change project or work needs. 

8. Don’t forget to analyse cost structures

Outsourcing is very cost-effective. And you should be able to save a lot if you will apply it to your business. That is why one important factor to consider when looking for a provider is their service package. Ask for a breakdown, let them discuss to you their pricing model and assess if it matches your budget and financial expectations. 

9. Review communication channels and support

The success of outsourcing lies in effective and responsive communication. That is why it is vital to know the kind of communication model that your provider is using. Confirm that the partner offers robust support systems and maintains open lines of communication to address issues promptly.

Choosing the right outsourcing partner this year requires a comprehensive evaluation of their capabilities, values, and alignment with your strategic objectives. By focusing on these tips and actionable insights, you can establish a partnership that drives innovation, efficiency, and growth.

Looking for a trusted outsourcing provider?

We, at SOS Global Smart Outsourcing, specialise in providing tailored outsourcing solutions that align with your business goals. Our team of skilled professionals in the Philippines is ready to help you navigate the evolving outsourcing landscape. 

We are an Australian owned company and we are NOT a broker. Thus, all our staff are directly employed by us and reside in our Philippines Office.

You also pay one fee which is All Inclusive of your Team Member, IT, Setup, Management and Taxes. No hidden fees or small print.

We also have an Australian-based team that you can communicate with should you have questions or need help. We offer No Lock-in Contracts so you can easily decide to continue.

Book a discussion with us today to explore how we can support your strategic objectives and drive your business forward this 2025